Advancements in agentic AI are redefining the intelligent automation landscape, enabling autonomous processes with minimal human touchpoints. Enterprises are increasingly demanding outcome-driven intelligent automation initiatives that go beyond task-level efficiency to deliver measurable business impact. In response, service providers are developing frameworks and platforms that support the seamless orchestration of RPA bots, AI agents, and humans across end-to-end workflows. This shift is accelerating the adoption of intelligent automation programs across enterprises.
Both demand- and supply-side trends are covered in Avasant’s Intelligent Automation Services 2025–2026 Market Insights™ and Intelligent Automation Services 2025–2026 RadarView™, respectively. These reports present a comprehensive study of intelligent automation service providers and closely examine the market leaders, innovators, disruptors, challengers, and tech pioneers.
We evaluated 68 service providers across two dimensions: practice maturity and future proofing. Of the 68 service providers, we recognized 27 that have brought the most value to the market over the past 12 months.
The report recognizes service providers in five categories:
“Agentic AI is pushing the boundaries of automation, redefining process intelligence and productivity,” said Chandrika Dutt, research director at Avasant. “But the real competitive frontier is orchestration, aligning RPA, AI, and human cognition into a unified intelligence system that continuously learns, adapts, and amplifies enterprise value.”
The reports provide several findings, including the following:
“Intelligent automation is entering a new era where AI and agent autonomy redefine how work gets done,” said Saurav Jayant, senior research analyst at Avasant. “By infusing reasoning, self-learning, and decisioning into workflows, automation is evolving from executing tasks to driving adaptive, self-optimizing business systems.”
The Intelligent Automation Services 2025–2026 RadarView™ report features detailed RadarView profiles of 27 service providers, along with their solutions, offerings, and experience in assisting enterprises in their intelligent automation journeys.
This Research Byte is a brief overview of Avasant’s Intelligent Automation Services 2025–2026 Market Insights™ and Intelligent Automation Services 2025–2026 RadarView™. (Click for pricing.)
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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