Intelligent Automation Tools 2020 RadarView™

October, 2020


Report Summary

Scope of the Report

The report covers how the enterprise adoption of intelligent automation tools is increasing to gain a competitive advantage by leveraging hyperautomation. It offers insights on various automation tools available for IT, enterprise, and contact center automation, strategies adopted by tool vendors to create a differentiated offering, and investments and innovation made to advance their automation suite.

The report features highly detailed, comprehensive RadarView Profiles of the top 14 tool vendors and their intelligent automation solution offerings. This is also a reflection of how the tool vendor landscape has evolved, not only in terms of categorization but also in the way they are investing in hyperautomation capabilities, democratizing RPA, developing reusable and off-the-shelf assets, and strengthening their partner network.

Why read this RadarView ?

RPA industry has rapidly shifted toward hyperautomation which holistically leverages AI, ML, NLP, et al. to enable end-to-end automation. Tool vendors are continuously advancing their platform capabilities to provide end to end automation. The aim is to provide a low-code automation platform with self-service capabilities along with process discovery, automation studio, document processing, and prediction and recommendation engine.

This report is designed to help enterprises identify the right tool vendor for implementing and scaling their automation engagement. It assesses the tool vendors basis their hyperautomation capabilities across the entire automation toolkit, flexibility in the pricing model, efforts to reduce TCO, maturity and scale of operations, and initiatives to increase citizen development and democratize RPA.

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Featured Providers

Appian, Automation Anywhere, Automation Edge, Blue Prism, EdgeVerve, Jacada, Kofax, Kryon Systems, Microsoft, NICE, Pegasystems, UiPath, Verint, WorkFusion.


Avasant follows a multi-pronged approach to gather practitioner’s insights. This includes extensive and ongoing interviews and discussions with subject matter experts, Avasant Distinguished Fellows, and advisors involved with ongoing strategy for enabling hyperautomation. This is augmented with online questionnaires and structured briefings with leading tool vendors.

Avasant evaluated 25 vendors of intelligent automation tools through a rigorous methodology across key dimensions (product maturity, enterprise adaptability, and innovation roadmap) and recognized 14 tools that brought the most value to the market over the last 12 months.

Click here to access the Research Byte based on this report.