This report identifies key demand-side trends in the intelligent ITOps services space to assist enterprises in their intelligent ITOps journeys. It provides an overview of key trends and enterprise challenges that Avasant considers important to highlight in the intelligent ITOps services space.
Why read this Market Insights?
Enterprises are increasingly prioritizing legacy modernization, infrastructure management, and IT service management (ITSM) within ITOps, driving demand for generative (Gen) AI-powered solutions in code analysis, log analytics, and application performance monitoring. To address this, service providers are integrating Gen AI and AI agents across infrastructure monitoring, security, and workplace operations. AI agents currently focus on diagnosing IT issues; however, as trust builds, their role will expand to automating issue resolution, and many more IT service deals will feature dedicated Gen AI and AI agent components in the future.
The Intelligent ITOps Services 2024–2025 Market Insights™ aids enterprises in identifying important market trends and challenges for their intelligent ITOps transformation projects.
Methodology
The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
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- Defining intelligent ITOps services
- Key enterprise intelligent ITOps services trends shaping the market
- Avasant recognizes 25 top-tier providers supporting the enterprise adoption of intelligent ITOps
Demand-side trends (Pages 8–15)
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- Infrastructure management has grown significantly over the past year, driven by rising security concerns, the need for enhanced observability in complex cloud environments, and an increasing focus on data security and compliance.
- Legacy modernization, infrastructure management, and ITSM are the top priorities for Gen AI adoption among enterprises, with a focus on code analysis and generation, log analytics and knowledge management, application performance monitoring, and device failure prediction.
- Currently, 90% of use cases for synchronous AI agents focus on diagnosing IT processes rather than automating their resolution. These use cases are still in the experimentation stage.
- Only 16% of IT service contracts list Gen AI benefits as a separate line item over and above benefits realized from other tech bundles.
Key contacts (Page 16)
Read the Research Byte based on this report. Please refer to Avasant’s Intelligent ITOps Services 2024–2025 RadarView™ for detailed insights on the service providers and supply-side trends.