This RadarView™ helps enterprises reimagine their business road maps and streamline workflows using intelligent ITOps in their journey toward hyperconvergence. It offers a detailed assessment of 25 intelligent ITOps service providers. Each profile gives an overview of the service provider, its products and modules, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
Enterprises are increasingly prioritizing legacy modernization, infrastructure management, and IT service management within ITOps, driving demand for generative (Gen) AI-powered solutions in code analysis, log analytics, and application performance monitoring. To address this, service providers are integrating Gen AI and AI agents across infrastructure monitoring, security, and workplace operations. AI agents currently focus on diagnosing IT issues; however, as trust builds, their role will expand to automating issue resolution, and many more IT service deals will feature dedicated Gen AI and AI agent components in the future.
The Intelligent ITOps Services 2024–2025 RadarView™ highlights key supply-side trends in the intelligent ITOps space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in implementing intelligent ITOps solutions. It also offers an analysis of each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for intelligent ITOps.
Featured providers
This RadarView includes a detailed analysis of the following intelligent ITOps service providers: Accenture, Atos, Capgemini, CGI, Cognizant, DXC, GS Lab|Gavs, Happiest Minds, HCLTech, Hexaware, Infosys, Kyndryl, LTIMindtree, Microland, Movate, Mphasis, NTT DATA, Persistent Systems, Softtek, TCS, Tech Mahindra, UST, Virtusa, Wipro, and Zensar.
Methodology
Our evaluation is based on primary input from the service providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Defining intelligent ITOps services
- Avasant recognizes 25 top-tier providers supporting the enterprise adoption of intelligent ITOps
- Provider comparison
Supply-side trends (Pages 10–13)
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- Providers are building AI and Gen AI-powered ITOps solutions, expanding training initiatives, and strengthening their IT partner ecosystem
- Service providers are advancing ITOps with domain-specific small language models, synchronous AI agents, Gen AI-powered site reliability engineering, and knowledge graph-enhanced solutions
- Providers are strengthening their ITOps footprint across industries and regions through new delivery centers, strategic partnerships, and acquisitions
Service provider profiles (Pages 14–64)
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- Detailed profiles providing a 360-degree view of the following service providers: Accenture, Atos, Capgemini, CGI, Cognizant, DXC, GS Labs| Gavs, HCLTech, Hexaware, Infosys, Kyndryl, LTIMindtree, Microland, Movate, Mphasis, NTT DATA, Persistent Systems, Softtek, TCS, Tech Mahindra, UST, Virtusa, Wipro, and Zensar
Appendix: About RadarView (Pages 65–68)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 69)
Read the Research Byte based on this report. Please refer to Avasant’s Intelligent ITOps Services 2024–2025 Market Insights™ for detailed insights on the enterprises and demand-side trends.