The Internet of Things (IoT) is still a maturing technology that promises benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Indeed, IoT seems like a no-brainer technology for most companies to invest in, and from a consumer point of view, it seems they have. By now, just about every product in the home is “smart” and enabled with some remote access and app connection. IoT is beginning to see significant growth compared to its previous benchmarks. However, when it comes to enterprise usage, IoT lags behind most of the other technologies in our Technology Trends study in terms of new investment. (22 pp., 9 fig.)
Internet of Things Adoption Trends and Customer Experience 2024
January, 2025
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