Our analysis of IS staffing trends over the last four years shows that there has been an increase in the percent of staff in help desk functions and a shift of staff from applications programming positions into e-commerce positions. The percentage of IS help desk staff have increased from six percent in 1997/98 to ten percent in the year 2000.
IS Staffing Trends 1997-2000 (Dec 2000)
August, 2002
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