In this report, Avasant provides key information on solutions and pricing trends for the IT and apps managed services industry within the past 6–12 months. The report covers several aspects, including market trends, pricing model trends, and pricing and staffing trends in the space. The report extensively analyzes trends, developments, and insights spanning a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographical scope of the report is global, although there is an emphasis on data points from North America. The report leverages valuable insights from our enterprise interactions, ongoing market research, data collection through primary research, and the AvaMark™ Price Benchmarking database.
Avasant collects market data from providers through several sources, such as public disclosures, market interactions, and deal data. This report also highlights the key trends in the market and Avasant’s viewpoint on the industry’s future direction.
IT and Apps Managed Services – Pricing and Solution Trends:
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- Service providers experience pricing pressure due to uncertain macroeconomic conditions, coupled with muted demand for discretionary spending from clients
- Providers continue to streamline operations to maintain margins and optimize costs
- Fixed-price and hybrid pricing models continue to dominate, while output and outcome-based models gain momentum
- Service providers prioritize integrating AI into their solution portfolios with continued investments in automation and workforce upskilling