In this quarterly report, Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
This report also highlights the key trends in the market and Avasant’s viewpoint on the industry’s future direction.
Key service provider trends:
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- IBM’s quarterly revenue cycle trends drive aggregate revenue QOQ growth, amidst marginal YOY decline
- Operating margins drop QOQ due to tech. investments, increased selling expenses, & salary hikes, despite YOY rise in new bookings
- Steady enterprise demand fuels Providers’ Gen AI investments, and scaled deployments
- Net head count declines QOQ as focus shifts to selective hiring and workforce optimization amid rising attrition