In this quarterly report, Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.

This report also highlights the key trends in the market and Avasant’s viewpoint on the industry’s future direction.

Key service provider trends:

- Aggregate revenue increased, while the YOY revenue growth declined.
- Operating margin continued to increase for providers.
- Providers experienced slower decision-making from clients.
- Attrition rates continued to drop in CQ4 2024.

CY 2024 outlook: