Finding the right balance between IT managers, administrative personnel, and technical staff can be difficult. To provide guidance, this study provides IT staffing ratios for IT management and administrative positions by organization size. IT managers are shown as a percentage of the total IT staff and in terms of the number of users supported by each IT manager. In addition, we analyze IT staffing ratios for three key administrative functions: IT finance, procurement and contract managers; IT process and standards specialists; and IT clerical workers. Finally, we examine the factors that affect these staffing ratios and trends in IT management staffing for the past three years. (7 pp., 8 figs.)
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