IT Management and Administration Staffing Ratios 2012

April, 2012


Having an appropriate number of managers is essential for a smooth-running IT department. A top-heavy organization can become bureaucratic, while an organization with too few managers can become chaotic and unable to focus on long-term objectives. To benchmark IT management, we report IT managers as a percentage of the IT staff and the number of users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. We also report metrics for IT finance (including vendor management and procurement) staff and for clerical staff. (18 pp., 10 figs.)
[Research Byte]