IT Quality Assurance and Testing Staffing Ratios 2011

April, 2011


The skills of a capable IT quality assurance group are essential to improving IT processes in general and application development and maintenance in particular. Yet, the appropriate level of QA staffing is often difficult to determine. This study provides benchmarks for staffing the QA function within the IT organization. We provide the ratio of QA staff to total IT staff for the composite sample and by organization size and sector. We also examine the ratio of application developers to QA staff, the four-year trend in QA staffing, and the percentage of organizations that have QA staff. We conclude with best practice recommendations. (17 pp., 7 figs.)
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