IT Security Outsourcing Trends and Customer Experience 2014

April, 2014


The use of IT security outsourcing services has been rising steadily, if modestly. In this study, we present data on the five-year trend in IT security outsourcing. We determine how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost experience and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16 pp., 8 fig.)
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