Organizations in all industries and of all sizes need IT security technology, and with threats on the rise, the investment rate is the highest of any category of technology that we track. However, customer satisfaction and return on investment are not as rosy, with security technology earning a relatively low ROI rating and a moderate satisfaction rating. This report examines adoption trends for IT security technology of all types, from basic capabilities, such as firewalls and spam filtering to more advanced tools, such as incident detection, and everything in between. We analyze the adoption rate, investment rate, and economic experience for security technology overall. We conclude with recommendations for ensuring the success of IT security technology investments. (20 pp., 10 fig.)
IT Security Technology Adoption Trends and Customer Experience 2020
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