IT Spending & Staffing 2006/2007: Chapter 5, IT Outsourcing Trends

July, 2006


Chapter 5 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides a detailed analysis for eight categories of outsourcing. For each category, we report the level of adoption overall, the percent of organizations increasing their use of outsourcing, the percent decreasing their use of outsourcing (or “back-sourcing”), and the percent staying at the same level of outsourcing. This data is provided for the composite sample, by organization size, and for 10 industry sectors. The eight categories of outsourcing are: software development; website or e-commerce hosting and maintenance; hosted applications (software on-demand, or software as a service; disaster recovery services; outsourced network operations; outsourced desktop support; outsourced data center operations/management; and help desk. At the end of this chapter, we provide an analysis of the use of offshore service providers as an alternative source for outsourcing IT functions. (23 pp., 19 figs.)
[Executive Summary]