IT vendor management is a function and set of practices that guide the selection, management, and assessment of IT suppliers to ensure that all parties comply with the terms of their contracts. IT supplier management has been a best practice for many years, but the disciplines have evolved. Traditional IT vendor governance practices are now inadequate to navigate the changing ecosystem of vendors and complex business relationships. The upshot is that most organizations need to transform their vendor governance programs from reactive, control-oriented functions to programs that are proactive, strategic, and value-driven. (18 pp, 6 figs)
IT Vendor Governance Best Practices
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