This RadarView helps enterprises in adopting multisourcing service integration (MSI) to manage IT services across a multisupplier landscape. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 21 providers offering MSI services. Each profile presents an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.

Why read this RadarView?

MSI helps organizations streamline communication and enables cost savings through effective resource utilization and enhanced vendor performance accountability. It allows organizations to focus on core business activities, foster innovation, and navigate the complexities of the digital landscape with confidence and agility. Service providers assist enterprises in managing their multisupplier landscape by offering expertise in core areas of MSI services, such as governance, compliance management, process orchestration, configuration management, vendor management, and service level agreements.

The Multisourcing Service Integration 2023–2024 RadarView™ highlights key supply-side trends in the MSI space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting MSI services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for managing their multivendor IT landscape.

Featured providers

This RadarView includes a detailed analysis of the following MSI service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, DXC Technology, Fujitsu, HCLTech, Hexaware, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.

Methodology

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.

About the report (Page 3)

Executive summary (Pages 4–9)

- Defining multisourcing service integration
- Avasant recognizes 21 top-tier providers supporting the enterprise adoption of multisourcing service integration
- Provider comparison

Supply-side trends (Pages 10–16)

- Service providers are addressing a variety of MSI use cases through a platform-led approach
- Service providers witnessed a 12% spike in revenue from the government sector
- Hybrid pricing models continue to gain popularity, with increasing traction for flexible contracting in multisourcing service integration
- MSI workforce continues to grow, aiming to fulfill talent demand while streamlining and managing a multivendor ecosystem
- Partner ecosystems play a vital role in managing multisourcing integration services
- Service providers focus 29% of their investments on developing proprietary assets to augment MSI services

Service provider profiles (Pages 17–59)

Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, DXC Technology, Fujitsu, HCLTech, Hexaware, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.

Appendix (Pages 60–63)