This RadarView™ helps enterprises in adopting multisourcing service integration (MSI) to manage IT services across a mulitvendor landscape. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 21 providers offering MSI services. Each profile presents an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
Why read this RadarView?
MSI enables organizations to manage complex multivendor ecosystems amid rising demands for centralized governance, evolving regulatory requirements, and cost optimization. Enterprises are increasingly extending MSI practices beyond IT into functions such as HR, customer service, and finance to drive integrated service delivery. In response, service providers are investing in proprietary platforms, generative AI-powered capabilities, and targeted talent development to scale their MSI offerings and address the growing need for agile service orchestration, risk mitigation, and stakeholder alignment across industries and regions.
The Multisourcing Service Integration 2025 RadarView™ highlights key supply-side trends in the MSI space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting MSI services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for managing their multivendor IT landscape.
Featured providers
This RadarView includes a detailed analysis of the following MSI service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Cognizant, Deloitte, DXC Technology, Genpact, HCLTech, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business, TCS, Tech Mahindra, Unisys, and Wipro.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3–5)
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- About the Multisourcing Service Integration 2025 RadarView
- Key reports of Avasant’s Multisourcing Service Integration Research
- Defining multisourcing service integration
Executive summary (Pages 6–10)
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- Avasant’s Multisourcing Service Integration 2025 RadarView recognizes 21 top-tier providers supporting the enterprise adoption
- Provider comparison
Supply-side trends (Pages 11–15)
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- The manufacturing and government sectors account for about 25% of MSI revenue for service providers
- Nearly two-thirds of service provider MSI engagements use hybrid pricing models
- Around 40% of MSI investments from service providers are focused on practice growth
- Service providers continue to scale their MSI workforce to enhance service integration, orchestration, and governance across multivendor ecosystems
Service provider profiles (Pages 16–58)
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- Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Cognizant, Deloitte, DXC Technology, Genpact, HCLTech, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.
Appendix (Pages 59–62)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 63)
Read the Research Byte based on this report. Please refer to Avasant’s Multisourcing Service Integration 2025 Market Insights™ for demand-side trends.