Network Support Staffing Ratios 2011

December, 2011


As a percentage of the IT staff, network support headcount has been declining over the past four years. This study will help IT managers determine whether their organizations are keeping pace with improvements in network management by comparing their network support staffing against industry benchmarks. We provide three basic metrics: network support staff as a percentage of the IT staff, the number of users per network support staff member, and the number of network devices per network support staff member. We provide benchmarks for the composite sample, by sector, and by organization size. (17 pp., 11 figs.)
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