Global Capability Centers (GCCs) play a crucial role in accelerating these innovations. Major hubs in India, the Philippines, Poland, Mexico, and Brazil have grown significantly, driven by strong leadership and an entrepreneurial mindset. India, in particular, stands out with over 2 million professionals employed in GCCs, transforming them into strategic hubs that shape global business trends. These centers drive organizational initiatives, foster innovation, and build robust partnerships with tech innovators, startups, tech providers, academia, and government authorities.
The report, Pioneering Innovation In Global Capability Centers: Insights and Success Stories, provides several key statistics that illustrate the growth and evolution of GCCs:
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- GCCs in India have been growing at an average of over 60 new centers established each year until 2024.
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- Only 33% of Fortune 500 companies currently have a GCC in India.
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- The median headcount for GCCs is approximately 400, with only about 5% of GCCs having a headcount exceeding 5,000 employees.
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- Since 2019, the average salary gap between GCCs and service providers has doubled.
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- Currently, 12% of GCC workloads are outsourced to service providers
The report also includes insights and case studies from various leaders, including the below:
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- Jayant Tulsiani, Branch Head, India, Allianz Technology, shares how Allianz Technology India has evolved over the past year, focusing on adopting AI and GenAI technologies. The GCC aims to expand its end-to-end ownership from 60 key services to at least 100 within the next 3-5 years.
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- Sheenam Ohrie, Managing Director, Broadridge India, discusses the transformation of Broadridge India into an agile-led and AI-driven team. The GCC aims to play a pivotal role in Broadridge’s global growth by materially transforming India into a globally accessible and essential capability hub.
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- Somnath Chatterjee, Founder, Prismforce Inc., highlights how Prismforce supports GCCs in their innovation initiatives by solving critical challenges related to skill and resource management. GCCs now manage 30-40% of their parent organizations’ global talent.
The report focuses on several key themes, including innovation in scaling, driving new revenue streams, enhancing employee experience, improving process efficiency, and revolutionizing customer service
Case study examples include, success story of Broadridge India, which emphasized becoming an agile-led and AI-driven team, aiming to transform India into a globally accessible and essential capability hub. The Novo Nordisk Global Capability Center (GCC) collaborated with Stride.ai, to successfully automate Clinical Trials Documentation quality checks, improving efficiencies through innovation.
These insights and case studies showcase the transformative impact of GCCs on global business trends and their strategic importance in driving innovation and growth.
