Freight and logistics companies are leveraging digital platforms, automation, and demand forecasting to enhance operational efficiency, real-time visibility, and last-mile delivery optimization. They are broadening service offerings, collaborating with partners, and acquiring companies to strengthen their capabilities, including managing digital freight marketplaces and adopting eco-friendly technologies. Additionally, they are using blockchain for secure tracking, automation for improved productivity, and big data for resilient supply chains while strategically planning to reduce environmental impact and operational costs. Freight and logistics enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities.
Both demand-side and supply-side trends are covered in our Freight and Logistics Digital Services 2024 Market Insights™ and Freight and Logistics Digital Services 2024 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the freight and logistics industry, including top trends, analysis, and recommendations. The RadarView also takes a close look at the leaders, innovators, disruptors, and challengers in this market.
We evaluated 32 service providers across three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of the 32 providers, we recognized 15 that brought the most value to the market over the past 12 months.
The reports recognize service providers across four categories:
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- Leaders: Cognizant, HCLTech, Infosys, and TCS
- Innovators: Accenture, Capgemini, Tech Mahindra, and Wipro
- Disruptors: Eviden, IBM, LTIMindtree, and Unisys
- Challengers: Coforge, Fujitsu, and Kyndryl
Figure 1 below from the full report illustrates these categories:
“To meet rising customer demands, freight and logistics companies are adopting digital platforms for efficiency and real-time visibility,” said Carlos Hernandez, managing partner at Avasant. “They are leveraging big data for risk management and establishing micro-fulfillment centers to enhance resilience amid ongoing supply chain disruptions.”
Michael Wheeler, partner and supply chain practice lead at Avasant, added, “Freight and logistics companies are expanding their services and partnerships to meet the demand for end-to-end solutions while adopting eco-friendly practices and blockchain for increased visibility and sustainability tracking in response to regulatory and environmental pressures.”
The reports provide several findings, including the following:
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- Freight and logistics enterprises are delivering fast and transparent services to cater to customer expectations.
- There is an increasing demand for comprehensive end-to-end logistics services from a single freight and logistics provider.
- Increasing regulatory demands, corporate sustainability commitments, and shifting customer preferences are driving the adoption of sustainable logistics.
- Enhancing automation capabilities and streamlining operations are helping freight and logistics enterprises address labor shortages and increasing costs.
- Freight and logistics enterprises are strengthening resilience and enabling real-time monitoring using big data and advanced data management.
“Service providers are adopting digital technologies to help freight and logistics companies enhance innovation, bolster supply chain resilience, deploy smart logistics solutions, provide real-time insights and process visibility, and achieve sustainability objectives,” said Jyotika Jain, senior research analyst at Avasant.
The Freight and Logistics Digital Services 2024 RadarView™ also features detailed profiles of 15 service providers, along with their solutions, offerings, and experience in assisting freight and logistics enterprises in their digital transformation journeys.
This Research Byte provides a brief overview of the Freight and Logistics Digital Services 2024 Market Insights™ and Freight and Logistics Digital Services 2024 RadarView™ (click for pricing).