This RadarView helps enterprises identify key service providers to digitally transform their procurement function. It begins with a summary of key trends that are shaping the procurement outsourcing space. We continue with a detailed assessment of 13 providers offering services in the procurement business process transformation market. Each profile provides an overview of the service provider, their key IP assets for procurement, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovations.
Why read this RadarView?
Enterprises are increasingly looking to partner with procurement service providers for holistic and digital transformation of their procurement operations. Because of COVID-19, enterprises are increasingly seeking external support to diversify their supplier base, manage supply chain risks, and improve supplier relationships. Adoption of technologies such as analytics and RPA enables enterprises to effectively manage their spend and automate transactional processes such as invoice processing and accounts payable. These trends are expanding the role of service providers across the procurement value chain of enterprises.
The Procurement Business Process Transformation 2021 RadarView™ highlights the key enterprises and service provider trends in the procurement space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in the digital transformation of procurement operations. It also offers an analysis of each service provider’s capabilities in technology and delivery expertise, thus enabling organizations to identify the right strategic partners for procurement transformation.
This RadarView includes a detailed analysis of the following procurement service providers: Accenture, Capgemini, Capita, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS.
The industry insights and recommendations are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and our ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
Table of contents
About the report (page 3)
Executive summary (pages 5-8):
- Key procurement outsourcing trends shaping the market
- Service providers’ future road map
- Avasant Procurement Business Process Transformation 2021 RadarView™
Procurement business process transformation enterprise trends (pages 9-17):
- The nature and evolving scope of procurement outsourcing engagements
- Increase in outsourcing of strategic and judgment-intensive processes
- Holistic procurement transformation gaining traction
- Digital transformation and technology adoption
- Convergence of IT-BPM deals
- COVID-19 and procurement outsourcing
Procurement business process transformation service provider trends (pages 18-24):
- Service providers’ investments in proprietary tools and platforms
- In-house investments in analytics and blockchain
- Partnerships with procurement software and technology vendors
- Investments in human ecosystem
- Geographical footprint expansion
RadarView overview (pages 25-27):
- Assessment dimensions
- Research methodology and coverage
Procurement Business Process Transformation 2021 RadarView (pages 28-30):
- Reading the RadarView
- RadarView assessment
Service provider profiles (pages 31-57):
Detailed profiles for Accenture, Capgemini, Capita, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS.
Read the Research Byte based on this report.