This RadarView helps enterprises to identify key service providers who can enable them to digitally transform their procurement function. It begins with a summary of key trends that are shaping the procurement business process transformation space. We continue with a detailed assessment of 14 providers offering services in the procurement business process transformation market. Each profile provides an overview of the service provider, its key IP assets for procurement transformation, and a list of clients and partners, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovations.
Why read this RadarView?
The procurement business function has traditionally been cost-focused; however, with the changing business dynamics, the procurement business function is playing a much more strategic role in enterprise growth and resilience. With the evolution of the procurement function, priorities of chief procurement officers (CPOs) are also evolving. While cost reduction still remains a strategic priority for enterprise CPOs, business leaders also expect CPOs to respond to strategic challenges such as planning for inflation, dealing with supply chain disruptions, building a sustainable supply chain, and improving employee experience. While these priorities are not necessarily new, global challenges are bringing them to the forefront. Due to this, enterprises are increasingly looking to reimagine their procurement function
The Procurement Business Process Transformation 2022 RadarView highlights key enterprise and service provider trends in the procurement business process transformation space and Avasant’s viewpoint on them. It aids enterprises in identifying the top service providers and also offers an analysis of each service provider’s technical and delivery capabilities, enabling organizations to identify the right strategic partners for their procurement business process transformation.
This RadarView includes a detailed analysis of the following procurement service providers: Accenture, Capgemini, Capita, Corbus, Dragon Sourcing, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS.
The industry insights and recommendations are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and our ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 5–8)
- Key trends in procurement business process transformation
- Service provider road map
- Avasant recognizes 14 service providers offering procurement business process transformation services
Key procurement business process transformation trends (Pages 9–15)
- Procurement has traditionally been cost-focused; of late, the enterprise CPO priorities have evolved
- To meet the evolving procurement demands, enterprises are investing in their talent pool, processes, and technology
- Diversifying supply chains, improving visibility, and engaging with suppliers play a critical role in managing supply chain risks
- Enterprises are adopting digital procurement solutions for an interactive and guided buying experience
Service provider road map (Pages 16–20)
- Providers are hiring and training category management, advisory, and technology experts for strategic sourcing
- For enabling end-to-end transformation, service providers are strengthening their platform-specific capabilities through alliances
- Providers are strengthening their geographical footprint to help enterprises source from both local and emerging markets
- Service providers are developing their environmental, social, and governance (ESG) portfolio to help enterprises define their ESG road map and streamline reporting
RadarView overview (Pages 21–26)
- Methodology and coverage
- Interpretation of classification
- RadarView assessment
Service provider profiles (Pages 27–55)
- Detailed profiles for Accenture, Capgemini, Capita, Corbus, Dragon Sourcing, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS.
Authors (Page 57)
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