This RadarView™ helps property and casualty (P&C) insurance companies craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the P&C insurance market. It continues with a detailed assessment of 30 leading service providers. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity and future-proofing capabilities, spanning its investments and innovation and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
As the property and casualty (P&C) insurance industry continues to move toward an AI-native era, it confronts various market challenges, including escalating climate volatility and secondary perils, sustained cost pressures eroding margins, and policyholders demanding tailored coverage and real-time service. Insurers are embedding generative AI and agentic AI across underwriting, claims, and policyholder engagement to orchestrate end-to-end workflows and reposition global capability centers as judgment-led engineering hubs. Dynamic risk engines fueled by geospatial intelligence, IoT, and telematics are enabling property-level pricing and continuous exposure monitoring, while intermediary platforms deliver instant appetite clarity and AI-powered decision support to agents, brokers, and managing general agents. To navigate this shift, enterprises should partner with service providers to scale agentic AI, real-time risk analytics, and intermediary enablement for resilient, AI-led growth.
The Property and Casualty Insurance Digital Services 2026 RadarView™ highlights key supply-side trends in the P&C insurance space and Avasant’s viewpoint on them. It aids P&C insurance companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the P&C insurance industry.
This RadarView includes an analysis of the following service providers in the P&C insurance digital services space: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Cognizant, DXC Technology, EXL, Genpact, GFT Technologies, Happiest Minds, HCLTech, Hexaware, IBM, Infosys, LTM, Mphasis, NTT DATA, OneShield, Sapiens, Socotra, Synechron, TCS, Tech Mahindra, ValueMomentum, Wipro, Xceedance, Xebia, and Zensar Technologies.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across three dimensions of practice maturity and future-proofing, including investments and innovation and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 5–13)
Supply-side trends (Pages 14–18)
Service provider profiles (Pages 19–103)
Appendix (Pages 104–107)
Key contacts (Page 108)
Read the Research Byte based on this report. Please refer to Avasant’s Property and Casualty Insurance Digital Services 2026 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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