This report identifies key market-side trends in the P&C insurance process transformation space that can help enterprises revamp their P&C insurance outsourcing operations. It also describes enterprise challenges in the P&C insurance process transformation space based on Avasant’s assessment.
Why read this Market Insights?
The P&C insurance sector is undergoing rapid transformation, driven by increasing climate volatility, rising cyber risks, and shifting customer expectations. As traditional underwriting and claims models face disruption, insurers are prioritizing digital modernization to unlock new value with a focus on intelligent automation, parametric insurance, and AI-powered risk analytics. In this evolving landscape, understanding how insurers are reconfiguring their technology stacks and forging strategic partnerships with service providers is key to building resilience and staying competitive.
The Property and Casualty (P&C) Insurance Business Process Transformation 2025 Market Insights™ provides a view into important market trends and developments to help build a granular understanding of the P&C insurance process transformation ecosystem.
Methodology
The market insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant fellows, analyst insights derived from primary and secondary research, and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
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- Definition and scope of P&C insurance process transformation
- Key enterprise trends shaping P&C insurance process transformation
- Avasant recognizes 18 top-tier service providers for P&C insurance process transformation services
State of the market (Pages 8–13)
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- Premium growth is driven by inflation and catastrophe losses.
- Agentic AI is redefining insurance operations through workforce transformation.
- Climate intelligence and parametric insurance are building resilience.
- Cyber insurance is evolving from specialized to essential coverage.
- Outcome-based partnerships are transforming insurance collaboration models.
Key contacts (Page 14)
Read the Research Byte based on this report. Please refer to Avasant’s P&C Insurance Business Process Transformation 2025 RadarView™ for detailed insights on service providers and supply-side trends.