SaaS Adoption Trends and Customer Experience 2018

May, 2018


Software as a service (SaaS) has quickly become an attractive alternative to on-premises deployment, and in many categories already has surpassed on-premises software in terms of new sales. This study quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption and assesses adoption and investment trends by organization size. Finally, we examine the positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions. (19 pp., 9 fig.)
[Research Byte]