SaaS Adoption Trends and Customer Experience 2020

September, 2020


Software as a service is everywhere, and nearly all new software deployments are SaaS. It is time to stop thinking of SaaS as a growing technology and think of it as a mature incumbent. This report quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption and assesses adoption and investment trends by organization size. Finally, we examine the ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions. (22 pp., 11 fig.)

[Research Byte]