This RadarView™ aims to help state and local governments craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 16 providers offering digital services to state and local governments. Each profile provides an overview of the service provider, its industry-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
State and local governments are navigating a rapidly evolving landscape marked by the increasing demand for citizen-centric digital experiences and the growing need for integrated public services. At the same time, workforce shortages are adding pressure on agencies to maintain service delivery, prompting a greater focus on streamlining operations and automating routine tasks. To meet these challenges, governments are accelerating technology upgrades that break down silos across agencies and jurisdictions, enabling more cohesive and accessible services for citizens. With public data flowing through interconnected systems, safeguarding sensitive information has become a critical priority. In addition, an emphasis on fair access and sustainability is influencing policy decisions as governments work to secure an inclusive and resilient future for everyone.
The State and Local Government Digital Services 2025 RadarView™ highlights key supply-side trends in the state and local government space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist in the digital transformation of their offerings for this sector. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners.
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Capgemini, CGI, Cognizant, Conduent, DXC, Eviden, HCLTech, IBM, Infosys, Kyndryl, NTT DATA, TCS, Unisys, Wipro, and Zensar.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
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- Scope of coverage
- Avasant recognizes 16 top-tier service providers supporting the digital transformation of the state and local government space
- Provider comparison
Supply-side trends (Pages 9–11)
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- Service providers are using emerging technologies to enable digital transformation across the state and local government landscape
Service provider profiles (Pages 12–60)
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- Detailed profiles for Accenture, Capgemini, CGI, Cognizant, Conduent, DXC, Eviden, HCLTech, IBM, Infosys, Kyndryl, NTT DATA, TCS, Unisys, Wipro, and Zensar.
Appendix (Pages 61–65)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 66)
Read the Research Byte based on this report. Please refer to Avasant’s State and Local Government Digital Services 2025 Market Insights™ for demand-side trends.