This RadarView™ helps travel, transportation, and hospitality enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 19 providers offering digital services in the travel, transportation, and hospitality industry. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
The travel, transportation, and hospitality industry rapidly embraces digital transformation, focusing on AI, immersive technologies, cybersecurity, and sustainability. Business enterprises leverage AI and Gen AI for customer engagement through personalized itineraries, dynamic pricing, real-time bookings, and operational efficiency in fleet, route planning, and workforce support. Immersive technologies (AR/VR/XR) enhance customer experience via virtual tours, pre-trip engagement, and employee training simulations. To support these innovations, companies are modernizing legacy IT systems while strengthening cybersecurity with biometrics, predictive threat monitoring, and encrypted digital infrastructures to build digital trust. In parallel, the industry drives sustainability and net‑zero goals through blockchain- and IoT-enabled carbon tracking, predictive maintenance, and smart automation across facilities. With the help of these innovative steps, the industry is rapidly moving toward a more personalized, secure, immersive, and eco‑conscious travel ecosystem.
The Travel, Transportation, and Hospitality Digital Services 2025 RadarView™ highlights key supply-side trends in the travel, transportation, and hospitality space and Avasant’s viewpoint on them. It aids companies in this industry in identifying top service providers to assist them in the digital transformation of their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the travel, transportation, and hospitality industry.
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Capgemini, CGI, Coforge, Cognizant, Genpact, HARMAN, HCLTech, IBM, IGT Solutions, Infosys, ITC Infotech, Kyndryl, LTIMindtree, NTT DATA, Sutherland, TCS, Tech Mahindra, and Virtusa.
Methodology
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Definition and scope of the travel, transportation, and hospitality industry
- Avasant recognizes 19 top-tier providers supporting the travel, transportation, and hospitality industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–12)
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- Service providers are accelerating transformation in travel and hospitality through strategic investments in AI, IoT, and automation solutions.
Service provider profiles (Pages 13–70)
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- Detailed profiles for Accenture, Capgemini, CGI, Coforge, Cognizant, Genpact, HARMAN, HCLTech, IBM, IGT Solutions, Infosys, ITC Infotech, Kyndryl, LTIMindtree, NTT DATA, Sutherland, TCS, Tech Mahindra, and Virtusa.
Appendix (Pages 71–74)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 75)
Read the Research Byte based on this report. Please refer to Avasant’s Travel, Transportation, and Hospitality Digital Services 2025 Market Insights™ for demand-side trends.