Unified Communications Adoption and Experience

August, 2011


This study shows that early adopters are achieving positive results with unified communications, both in return on investment (ROI) and total cost of ownership (TCO). Risk appears low, due to predictable costs. While this technology is still early in its adoption cycle, our research points to rising interest. This article assesses the growth in unified communications by analyzing current adoption and investment activity and provides a view of the ROI and TCO experienced by adopters. We also examine adoption and investment rates by organization size and sector. (13 pp., 7 figs.)
[Research Byte]