Utilities Digital Services 2020-2021 RadarView™

February, 2020


Report Summary

Scope of the Report

The report comprehensively covers global Utilities (Electric, Gas, and Water) industry, the ecosystem participants and their interplay, key challenges, technology landscape with special emphasis on digital levers, regulatory developments, customer-related trends, M&A and partnerships, key case studies, and outsourcing engagements.

It also provides a fact-based detailed assessment of leading 18 service providers enabling digital transformation for Utilities. The profiles for each of these 18 providers capture their practice (or business unit) overview, industry-specific solutions and offerings, key clients, partnerships, capabilities across the value chain, case studies, and analyst insights on their practice maturity, investments & innovations, and partner ecosystem, thus providing a 360-degree view of service providers.

Why read this RadarView™ ?

The Utilities industry is in flux due to ever-increasing environmental and sustainability concerns, stringent regulations, and rapid evolution of technology. The impact of these external drivers is accentuated due to fundamental shifts in consumer expectations. This makes it imperative for the industry to adopt digital to offer better customer experience and be future-ready. Avasant’s ongoing interactions with enterprise digital leaders indicate that Utilities are steadily progressing towards a sustainable future. However, their efforts are fructifying later than expected due to the diversity and complexity of technology environments and lack of implementation experience.

The Utilities Digital Services RadarView 2020-2021 report highlights the key trends in the market and Avasant’s view on the road ahead for Utilities over the next 18-24 months. It addresses the need of enterprises craft a robust strategy based on the industry outlook, best practices in this space, and digital transformation avenues. It also helps them in identifying the right partners and service providers to accelerate their digital transformation journeys.

Utilities Digital Services 2020 2021 RadarViewTM 1 1030x579 - Utilities Digital Services 2020-2021 RadarView™

Featured Providers

Accenture, Atos, BirlaSoft, Capgemini, CGI, Cognizant, DXC, EXL, Fujitsu, HCL, IBM, Infosys, LTI, NTT Data, TCS, TechMahindra, Wipro, and WNS.


The industry insights and recommendations are based on Avasant’s ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers’ practice leads, subject matter experts and fellows within Avasant, learnings from consulting engagements, and round the year tracking of this space by Avasant analysts.

Evaluation of service providers is based on primary inputs from providers, focussed briefings, their public disclosures, Avasant’s ongoing market interactions, and validations from enterprises (clients). The assessment is carried through a rigorous methodology across key dimensions of Practice Maturity, Partner Ecosystem, and Investments and Innovation to finally recognize the service providers that brought the most value to the market over the last 12 months.