This RadarView™ helps utility companies craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the utilities market. It continues with a detailed assessment of 19 leading service providers. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
Why read this RadarView?
The utilities sector (electric, gas, and water), bolstered by legislative investments across the US and Europe, is poised to overhaul outdated systems and match other sectors in tech adoption. However, providing cost-effective energy/water and expedited customer services remains challenging. Despite these challenges in delivering affordable services quickly, utilities are diversifying energy sources and embracing digital upgrades for better efficiency. Investments in new tech aim to balance energy needs with climate realities. Moreover, sustainability is now critical, driven by regulations and expectations, with generative AI playing a key role in meeting compliance demands.
The Utilities Digital Services 2024 RadarView™ highlights key supply-side trends in the utilities space and Avasant’s viewpoint on them. It aids utility companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the utilities industry.
Featured providers
This RadarView includes an analysis of the following service providers in the utilities digital services space: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, DXC, Fujitsu, Genpact, HCLTech, Hitachi Digital Services, IBM, Infosys, Kyndryl, LTIMindtree, SAP, TCS, Tech Mahindra, and Wipro.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Defining utilities digital services scope
- Avasant recognizes 19 top-tier providers supporting the utilities industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–12)
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- Service providers are using emerging technologies to digitally transform the utilities IT landscape and operations.
Service provider profiles (Pages 13–70)
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- Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, DXC, Fujitsu, Genpact, HCLTech, Hitachi Digital Services, IBM, Infosys, Kyndryl, LTIMindtree, SAP, TCS, Tech Mahindra, and Wipro.
Appendix (Pages 71–74)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 75)
Read the Research Byte based on this report. Please refer to Avasant’s Utilities Digital Services 2024 Market Insights™ for demand-side trends.