This RadarView™ helps utility companies craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the utilities market. It continues with a detailed assessment of 21 leading service providers. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
Why read this RadarView?
The utilities industry is accelerating its shift toward smarter, more connected operations as it adapts to rising demand for renewable integration and distributed energy. Providers are upgrading grid systems to handle two-way energy flows, improve local distribution, and enhance flexibility through advanced data insights. AI-powered tools are strengthening forecasting, optimizing maintenance, and enabling automated responses to outages and infrastructure issues. While balancing cost, reliability, and regulatory expectations remains a challenge, these innovations are paving the way for greater efficiency, stronger customer engagement, and a more resilient, sustainable energy network.
The Utilities Digital Services 2025 RadarView™ highlights key supply-side trends in the utilities space and Avasant’s viewpoint on them. It aids utility companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the utilities industry.
Featured providers
This RadarView includes an analysis of the following service providers in the utilities digital services space: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, DXC Technology, Firstsource, Fujitsu, Genpact, HCLTech, Hitachi Digital Services, IBM, Infosys, Kyndryl, LTIMindtree, SAP, TCS, Tech Mahindra, Wipro, and WNS.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Defining the utilities digital services scope
- Avasant recognizes 21 top-tier service providers supporting the utilities industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–12)
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- Service providers are modernizing utility infrastructure and operations by deploying advanced analytics and DERMS to enhance grid intelligence.
- Service providers are enhancing grid operations, energy transactions, and billing efficiency.
Service provider profiles (Pages 13–76)
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- Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, DXC Technology, Firstsource, Fujitsu, Genpact, HCLTech, Hitachi Digital Services, IBM, Infosys, Kyndryl, LTIMindtree, SAP, TCS, Tech Mahindra, Wipro, and WNS
Appendix (Pages 77–80)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 81)
Read the Research Byte based on this report. Please refer to Avasant’s Utilities Digital Services 2025 Market Insights™ for demand-side trends.