VoIP Usage Ramps, But ROI Sometimes Illusive

January, 2008


Over the last several years, enterprises of all sizes have evolved from merely piloting voice over IP (VoIP) technology to enacting full-scale deployments. This year, Computer Economics research indicates that, for the first time, the majority of businesses will have implemented some form of VoIP technology. In this study, we examine adoption trends by small, midsize, and large organizations. We also look at return on investment (ROI) and the predictability of total cost of ownership (TCO), and we conclude with a brief summary of the advantages and disadvantages of IP telephony systems. This analysis is based on our annual survey of CIOs and senior IT managers. (4 pp., 5 figs.)
[Executive Summary]