Benchmarking
Avasant’s Benchmarking Services for IT Spend, Staffing, IT Services, BPO Services, Software Licences, Cloud Services and Rate Cards
BENCHMARKING SERVICES
Avasant’s benchmarking services allow you to objectively assess your delivery organization and contracts against the market standard and industry peers, and help you identify the opportunities to improve your financial and operational performance.
Avasant can help you compare your IT Spend and Staffing to industry peers, and get Price and Performance Benchmarks of your contracts for IT and BPO services, Enterprise Cloud, Rate Cards, and Software licenses.
Our cloud-based benchmarking platform – AvaMark™, supports market analytics for millions of financial and operational datapoints to provide true reflection of market realities.
CLIENT CASE STUDY
Avasant benchmarked an IT Infrastructure Service Contract (TCV: $250M) for a multinational engineering and construction firm, with client’s IT Service Provider was actively engaged. Our benchmarking experts prepared a cost baseline across 14 countries and 7 service towers, and compared the baseline to comparable market benchmarks. In addition to this, Avasant also provided guidance to align the contract structure to current market requirements.
Acting on Avasant’s benchmark findings and recommendations, the client realized savings of over $98M for contract term. The provider was able to retain the client without competitive bidding and also managed to increase the contract scope .
IT SPENDING BENCHMARK
Avasant’s deep expertise and capability allow us to provide targeted and data-driven recommendations to optimize the IT spend of our clients.
Guided by our commitment to help our clients make better data-driven decisions, we acquired research and data powerhouse Computer Economics™. Computer Economics has been publishing IT Spend and Staffing benchmarking since 1990—the longest running in the industry.
TCO AND SPEND TRANSPARENCY ANALYSIS
As IT organizations continue to evolve as value drivers governed by principles of business management, Avasant offers TCO Analysis for Enterprise IT organizations by categorizing IT Spend in standard Service Areas and Cost pools. This standardized TCO view enables a comparison of your IT Costs to industry peers.
In addition to this, Avasant can help you compare multiple scenarios to develop the relevant business case for sourcing and organization-level transformations.
BUSINESS ECONOMICS BENCHMARK
Avasant brings deep expertise in Business Economics benchmarking, offering comprehensive insights across 100+ metrics covering procurement, finance & accounting (F&A), and human resources (HR). Our proven capability in analyzing spending and staffing data empowers us to deliver precise, data-driven recommendations tailored to your organization’s needs.
You gain detailed visibility into how your operational functions compare with industry peers, enabling smarter decisions, optimized budgets, and more efficient resource allocation.
INDUSTRY ECONOMICS BENCHMARK
Avasant’s Industry Economics reports provide front office spending metrics and KPIs by industry. Our healthcare providers report delivers over 50 top line metrics designed to help the Chief Medical Officer and the Chief Financial Officer at major healthcare providers. The report provides metrics for hospitals and hospital networks of varying size including data around budgets, staffing, revenue cycle management, equipment utilization, and technology deployment.
Complemented by data from our Business Economics (back-office spending and staffing) and Computer Economics (IT spending and staffing) studies, Avasant provides the entire c-suite the data they need. New industries coming soon.
IT INFRASTRUCTURE SERVICES BENCHMARK
With the ubiquity of Digital Workplace and Cloud-based infrastructure, IT Infrastructure Services have gained strategic importance within Enterprise Architecture. In recent years, IT Infrastructure solutions have achieved cost efficiencies through innovation and economies of scale, and Avasant has been at the forefront to track their impact on the market. Avasant offers the most current market price comparison for end to end Managed Services, covering over 100 resource units in 55+ geographies.
As the benchmark data is sourced from actual negotiated IT contracts, it covers a diverse set of IT service providers in terms of the rate they offer for a comparable IT Service/Resource Unit. Enterprises must ensure their sourcing strategies are both efficient and value-driven. Our Solution Benchmarking empowers organizations to evaluate the cost-effectiveness and resource structure of their IT and BPO delivery models by comparing them against industry standards.
BPO SERVICES BENCHMARK
Enterprise Business Processes continue to focus on cost efficiency, especially with right-shoring, RPA, and other IT interventions. With over 170 Resource Units, Avasant provides market price comparison for the entire gamut of enterprise BPO services as well as certain industry-specific areas like Healthcare BPO and Insurance Services.
We use industry standard metrics to benchmark the cost (like process cost per transaction) and performance efficiency (error rate, cycle time).
DIGITAL AND APPLICATION SERVICES RATE CARD BENCHMARK
With Digital and Application Services, enterprises need to maintain the right balance of investment in innovation and cost management for on-going operations. This service area is the most strategic compared to other IT service areas, with offerings from Service Providers across tiers and specializations. With access to over 100,000 contracts, Avasant is uniquely positioned to provide accurate market rates (hourly / monthly) for over 140 IT roles covering skillset in Digital Services, Service Management, Application Management, Infrastructure Management, and Cloud Services.
Our Rate Card benchmarks across these services address all the key attributes that impact the market price, including delivery location, environment (long-term v. short-term projects) and billing model (Managed Services, Time & Material).
BPO ROLES RATE CARD BENCHMARK
With Business Process Outsourcing (BPO) Services, organizations aim to optimize operational efficiency while ensuring service quality across front-office and back-office functions. This service area plays a critical role in enabling scalable and cost-effective business operations across industries. Avasant, with access to over 100,000 contracts, offers unmatched visibility into market rates for more than 170+ BPO roles across Customer Experience, Finance & Accounting, Human Resources, Procurement, and Industry-specific processes.
CONSULTING ROLES RATE CARD BENCHMARK
Consulting Services empower organizations to drive digital transformation, define strategic roadmaps, and execute change at scale. This domain spans across business, technology, and industry consulting, making it one of the most value-driven service categories.
Leveraging our robust database of contracts, Avasant benchmarks rates for over 75 consulting roles, ranging from strategy consultants and transformation leads to change managers and enterprise architects.
SMART INDUSTRY, OPERATIONAL TECHNOLOGY, ENGINEERING, AND FIELD JOBS RATE CARD BENCHMARK
As industries embrace digital transformation, the convergence of Operational Technology (OT) with Information Technology (IT) is reshaping traditional engineering and field operations. This service area plays a vital role in enabling Industry 4.0 adoption across manufacturing, energy, utilities, and other asset-intensive sectors. Avasant benchmarks market rates for more than 175 specialized roles, including automation roles, administration services, asset management roles, and more.
AMS Benchmark
Avasant’s AMS Benchmark delivers market-based pricing insights across multiple application types. The benchmark enables organizations to understand the cost per ticket for application support while also providing guidance on optimal staffing requirements based on key parameters such as ticket volumes, application stability, and maturity levels.
Coverage Across Application Types:
SALARY COST AND NON-SALARY COST STACK BENCHMARK
Having the right in-house IT talent is of strategic importance for today’s businesses, and their cost and availability is governed by multiple factors, including skillset and geography. Avasant’s database includes salary cost and non-salary cost benchmarks for more than 180+ jobs covering various cost components—salary, technology, facility, and other operating costs in FTE rate cards.
CLOUD ENTERPRISE AGREEMENTS BENCHMARK
As Public Cloud services make inroads in established enterprises, negotiating a Cloud Enterprise Agreement with market competitive terms is key to optimally realize the ROI. Avasant consultants have extensive experience in helping our clients optimize their Azure/Google Cloud/AWS pricing, and develop saving plans through Enterprise Discounts and Private Pricing.
SOFTWARE LICENSE BENCHMARK
Software license costs represent a significant and growing share of enterprise IT budgets. Avasant’s Software License Benchmark provides market-based insights to help organizations assess software pricing, licensing structures, and total cost of ownership against industry standards.
Our benchmarks span:
ENTERPRISE SOFTWARE SOLUTION
Benchmarking pricing and licensing models across core enterprise applications
SOFTWARE AS A SERVICE (SAAS) SUBSCRIPTION COST
Assessing subscription costs, discount structures, and utilization against market norms
SOFTWARE LICENSE OPTIMIZATION (SLO)
Identifying underutilized or redundant licenses and improving software governance
Backed by benchmark data across 1,200+ technology vendors, Avasant enables informed decision-making, stronger vendor negotiations, and optimized software investments.
Avasant’s Benchmarking Platform – AvaMark™
AvaMark™ offers a rich portfolio of services, simplifying the traditionally complex and time-consuming benchmarking process with standardized methods and high-quality data, enabling you to make quick, confident decisions.
Explore AvaMark™ today and transform your pricing, solutioning, and procurement strategies with data that matters.
Intended Audience
Avasant’s benchmarking services empower diverse stakeholders across the enterprise with actionable, benchmark-driven insights to fuel smarter decisions. These include
- CXOs
- Procurement and Sourcing Leaders
- Enterprise IT, Finance Teams
- Category Managers
- Transformation & Strategy Leaders
- Shared Services & Operations Leaders
Our Benchmarking Services empower teams to:
- Optimize Pricing – Determine competitive, market-aligned pricing for bids, proposals, and renewals.
- Improve Solutioning – Design resource-efficient delivery models based on industry staffing patterns and service structures.
- Benchmark IT Spend & Staffing – Compare IT budgets and FTE allocations against global peers.
- Analyze Cost Structures – Break down and refine cost drivers to improve profitability.
- Sharpen Competitive Positioning – Back commercial decisions with empirical data and differentiate offerings effectively.
Whether it’s optimizing bid proposals, refining commercial strategies, renewals, enhancing sales pitches, or crafting effective solutions, we provide comprehensive data insights to drive efficiency and success in competitive markets.
