Vendor Management
Increasing value realized from ongoing supplier and vendor relationships.
Contract and Supplier Governance
Managed Governance Services
Compliance & Risk Management
Transition Management
Our contract and supplier governance services offer solutions for managing suppliers, their contracts, spend and performance, and third party risk. Our suite of managed services provides a structured and cost-effective way to maximize supplier contract value as well as providing consulting services to strategically manage the vendor portfolio. Our professionals provide best practices and automation to align supplier relationships with business objectives, promote operational transparency, and better manage vendor contracts, all while lowering the cost of supplier and contract governance.
Managed Governance Services for Suppliers and Contracts
Providing best-in-class contract and supplier governance delivered as a managed service.
Complex supplier contracts and hybrid operating environments can, if not intentionally and closely monitored, result in value leakage through a number of factors. These include inadequate governance, lack of performance reporting, and a breakdown in communication between the organization and its suppliers. Our technology-enabled solution provides best-in-class contract and supplier governance delivered as a managed service. It is powered by our proprietary AvaSense™ platform that provides a contract repository along with capabilities for document management, dashboards, and analytical reporting. The system provides digital process workflows to effectively manage the entire post-signature vendor and contract lifecycle.
Read our free report on IT Vendor Governance Best Practices.
MANAGE CONTRACTS
MANAGE PERFORMANCE
Enforce service level agreements (SLAs) and holistically manage supplier performance to drive realization of expected business outcomes.
MANAGE FINANCIALS
Validate and reconcile supplier invoices, manage service credits, charge backs, and earnbacks, control project/vendor spend, and analyze financials.
MANAGE RELATIONSHIPS
Rapid development of prototypes and proofs of concept to demonstrate viability of solutions and architectures
MANAGE RISK
Rapid development of prototypes and proofs of concept to demonstrate viability of solutions and architectures
Our contract and supplier governance services are powered by the AvaSense™ platform to effectively manage and govern the entire supplier and contract lifecycle.
INTELLIGENT
Advanced analytics and predictive capabilities provide insights and intelligence to optimize supplier contract performance.
ACCURATE
Best practice governance processes and automated workflows ensure all supplier and contract data is accurate and consistent.
TRANSPARENT
Dashboards, reports, and analytics ensure transparency and visibility across the supplier portfolio to facilitate strategic decisions and mitigate third-party risk.
REAL TIME
Access reports and data in real time to make quick and confident decisions.
COMPREHENSIVE
AvaSense™ is the most comprehensive post-signature contract governance system incorporating all supplier and contract management disciplines: contract management, financial management, supplier relationship management, and vendor performance management.
Our contract and supplier governance services is a comprehensive solution:
Contract Management
Valuable information relating to day-to-day operations is often lost within the many and varied clauses in supplier contracts. Pay-as-you-use models of service and multi-supplier environments complicate supplier relationships and contract governance. Our contract management services enable our clients to review and monitor the crucial components of their contracts. This ensures effective change management and compliance with terms for deliverables, obligations, renewals, terminations, and exceptions. Our methodology promotes consistency of expected outcomes, governance discipline, and compliance at all stages.
DOCUMENT MANAGEMENT
DOCUMENT CONTRACT ADMINISTRATION & COMPLIANCE
CONTRACT CHANGE MANAGEMENT
RENEWALS & TERMINATIONS
Financial Management
Financial management of supplier contracts is vital to governing and achieving the business value envisioned during contract inception. Contracts that are poorly managed lead to value leakage and erode the expected gains associated with supplier contracts. Our financial management services help organizations reconcile invoices, capture discounts and credits, and gain greater transparency in demand management and total spend across all suppliers. This is achieved through a holistic, workflow-based approach to financial management, analytics, and dashboards
END-TO-END INVOICE MANAGEMENT
THIRD PARTY SPEND ANALYSIS
FUNDING MANAGEMENT
Supplier Relationship Management
Managing supplier relationships is the key to success in a complex outsourcing environment. Misalignment of business strategy between the customer and the supplier typically results in 10% to 20% deterioration of the anticipated value of the contract and the supplier relationship. Fostering healthy and mutually beneficial relationships with your suppliers is imperative. Our supplier relationship management services enable better communications and provides organizations with increased transparency and visibility of their vendor relationships.
SUPPLIER COMMUNICATION AND GOVERNANCE MANAGEMENT
THIRD PARTY RISK MANAGEMENT
ISSUE AND DISPUTE MANAGEMENT
ROOT CAUSE ANALYSIS, SERVICE IMPROVEMENT, AND CONTINUOUS IMPROVEMENT AND INNOVATION
Vendor Performance Management
Managing suppliers through service level agreements and performance indicators is essential to receive full value from your contracts. Aligning these performance metrics with overall company and business strategy is also critically important. In order to measure supplier performance, there must be a strategy. Our performance management services provide organizations with transparency and help align vendor management to business objectives, outcomes, and expectations. Our solution provides alerts when issues or conflicts occur across service level metrics, thus reducing value leakage, and proactively mitigating risk.
SERVICE LEVEL AGREEMENT VALIDATION
SERVICE LEVEL PERFORMANCE MANAGEMENT
DELIVERABLES AND OBLIGATIONS MANAGEMENT
COMPREHENSIVE VENDOR PERFORMANCE MANAGEMENT
Compliance and Risk Management Solutions
If not intentionally and closely monitored, complex contracts and hybrid operating environments can result in value leakage through a number of factors including inadequate governance, poor reporting, and communication breakdown. Our value leakage rapid assessment (VLRA) enables a quick and affordable approach to identify value leakage in your outsourcing relationships.
Contact us to learn more about our value leakage rapid assessment.
Contract Management
Create an integrated 360-degree view to manage vendors to the contract to achieve outcomes that align to business strategy and mitigate potential risks.
Financial Management
Reconcile invoices, manage overages/charge backs, control project/vendor spend, and perform financial analyses.
Relationship Management
Effectively manage relationship with vendors through analytics ensuring high end customer satisfaction.
Performance Management
Implement effective SLA and performance management aligned with business requirements.
Transition Management Solution
Our transition management services provide a structured and cost-effective way to successfully manage and govern the transition to a new supplier contract. Based on proven best practice methods and processes and combined with state-of-the-art technology, our transition management services help organizations establish better supplier relationships, maximize contract value, and enable continuous improvement.
ENHANCED PARTNERSHIPS
Fostering trust and creating win-win scenarios for all parties involved.
OPTIMIZED BUSINESS VALUE
Providing operational alignment and transparency of deliverables and obligations to realize the full value of contracts.
CONTINUOUS OPERATIONAL IMPROVEMENT
Effectively monitoring service outcomes and performance to drive continual improvement in quality and service.
CONTRACT AND SUPPLIER GOVERNANCE CLIENT CASE STUDY
One of the largest quasi-governmental bodies was experiencing a strain in ensuring transparency and alignment with its suppliers and vendors. We identified core capabilities missing from the client’s contract and supplier governance practices and partnered with them to establish their internal processes. Our services, supported by our proprietary contract and supplier management system, now provides the client with access to real-time analytics, dashboards, and live support by a team of experts. Our work enabled the client to realize savings of up to 25% across their IT services portfolio of suppliers and achieved 100% compliance with risk controls across all proactively governed contracts.
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Experts & Thought Leaders
James Lee
GOVERNANCE, RISK &
COMPLIANCE GLOBAL
PRACTICE LEAD
Michael Wheeler
PARTNER AND SUPPLY CHAIN
GLOBAL PRACTICE LEAD
