IT Outsourcing Statistics 2023 – Outsourcing Trends and Cost/Service Experiences for 11 Key IT Functions
How many IT organizations are outsourcing particular functions and how much work are they actually outsourcing? Is the outsourcing trend up or down? What percentage of the typical IT budget goes to outside service providers, and how do costs and service levels for outsourcing providers compare to doing the same work in-house?
To answer these and other questions, Computer Economics, a division of Avasant Research, has released its IT Outsourcing Statistics report, based on our annual survey of IT organizations in the US, Canada, and Europe.
With 105 pages and 91 figures, this publication provides an analysis of outsourcing statistics for 11 IT functions.
- Application development
- Application management
- Cloud infrastructure management
- Data center operations
- Desktop support
- Disaster recovery
- Help desk
- IT security
- Network operations
- Systems implementation/integration
- Web operations
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EXECUTIVE SUMMARY
- Introduction
- Key Findings
- How the Study Measures Outsourcing Activity
- IT Functions Covered in the Study
PART I: IT OUTSOURCING OVERVIEW
- Part I provides an overview of outsourcing activity for all IT functions. We examine spending on outsourcing as a percentage of the IT budget. We then compare and contrast outsourcing activity for 11 IT functions, ranking them by outsourcing frequency, level, and net growth trend. We also use a scatter chart analysis to compare the popularity and potential value of outsourcing each function.
Spending on IT Outsourcing
Figure 1. Plans for Outsourcing in 2023 Figure 2. Plans for Outsourcing in 2023, by Organization SizeOutsourcing Frequency and Level
Figure 3. Percentage of Organizations Outsourcing Function (Frequency) Figure 4. Percentage of Work Outsourced (Level) Figure 5. IT Outsourcing Adoption AnalysisOutsourcing Cost and Service Experience
Figure 6. Outsourcing Cost-Success Rate for Each Function Figure 7. Outsourcing Service-Success Rate for Each Function Figure 8. IT Outsourcing Value Analysis (Cost-Success v. Service-Success)Future of IT Outsourcing
Figure 9. Outsourcing Activities and Priorities: IT Outsourcing in the Next Three Years Figure 10. Outsourcing Activities and Priorities: Number of IT Service Providers in the Next Three Years Figure 11. Outsourcing Activities and Priorities: IT Outsourcing Contract Size in the Next Three Years Figure 12. Outsourcing Activities and Priorities: Percentage of Contracts Going to New Providers in the Next Three Years Figure 13. Outsourcing Activities and Priorities: Benchmarking of Service Provider Contract in the Next Three Years Figure 14. Most Important Attributes of a Service Provider
PART II: OUTSOURCING PROFILES
Application Development Outsourcing Statistics
Figure 15. Outsourcing Profile: Application Development Figure 16. Outsourcing Frequency: Application Development Figure 17. Outsourcing Level: Application Development Figure 18. Outsourcing Cost Experience: Application Development Figure 19. Outsourcing Service Experience: Application Development Figure 20. Outsourcing Frequency and Level by Organization Size: Application Development Figure 21. Outsourcing Frequency by Sector: Application DevelopmentApplication Management Outsourcing Statistics
Figure 22. Outsourcing Profile: Application Management Figure 23. Outsourcing Frequency: Application Management Figure 24. Outsourcing Level: Application Management Figure 25. Outsourcing Cost Experience: Application Management Figure 26. Outsourcing Service Experience: Application Management Figure 27. Outsourcing Frequency and Level by Organization Size: Application Management Figure 28. Outsourcing Frequency by Sector: Application ManagementCloud Infrastructure Management
Figure 29. Outsourcing Profile: Cloud Infrastructure Management Figure 30. Outsourcing Frequency: Cloud Infrastructure Management Figure 31. Outsourcing Cost Experience: Cloud Infrastructure Management Figure 32. Outsourcing Cost Experience: Cloud Infrastructure Management Figure 33. Outsourcing Service Experience: Cloud Infrastructure Management Figure 34. Outsourcing Frequency and Level by Organization Size: Cloud Infrastructure Management Figure 35. Outsourcing Frequency by Sector: Cloud Infrastructure ManagementData Center Operations Outsourcing Statistics
Figure 36. Outsourcing Profile: Data Center Operations Figure 37. Outsourcing Frequency: Data Center Operations Figure 38. Outsourcing Level: Data Center Operations Figure 39. Outsourcing Cost Experience: Data Center Operations Figure 40. Outsourcing Service Experience: Data Center Operations Figure 41. Outsourcing Frequency and Level by Organization Size: Data Center Operations Figure 42. Outsourcing Frequency by Sector: Data Center OperationsDesktop Support Outsourcing Statistics
Figure 43. Outsourcing Profile: Desktop Support Figure 44. Outsourcing Frequency: Desktop Support Figure 45. Outsourcing Level: Desktop Support Figure 46. Outsourcing Cost Experience: Desktop Support Figure 47. Outsourcing Service Experience: Desktop Support Figure 48. Outsourcing Frequency and Level by Organization Size: Desktop Support Figure 49. Outsourcing Frequency by Sector: Desktop SupportDisaster Recovery Services Outsourcing Statistics
Figure 50. Outsourcing Profile: Disaster Recovery Services Figure 51. Outsourcing Frequency: Disaster Recovery Services Figure 52. Outsourcing Level: Disaster Recovery Services Figure 53. Outsourcing Cost Experience: Disaster Recovery Services Figure 54. Outsourcing Service Experience: Disaster Recovery Services Figure 55. Outsourcing Frequency and Level by Organization Size: Disaster Recovery Services Figure 56. Outsourcing Frequency by Sector: Disaster Recovery ServicesHelp Desk Services Outsourcing Statistics
Figure 57. Outsourcing Profile: Help Desk Figure 58. Outsourcing Frequency: Help Desk Figure 59. Outsourcing Level: Help Desk Figure 60. Outsourcing Cost Experience: Help Desk Figure 61. Outsourcing Service Experience: Help Desk Figure 62. Outsourcing Frequency and Level by Organization Size: Help Desk Figure 63. Outsourcing Frequency by Sector: Help Desk ServicesIT Security Outsourcing Statistics
Figure 64. Outsourcing Profile: IT Security Figure 65. Outsourcing Frequency: IT Security Figure 66. Outsourcing Level: IT Security Figure 67. Outsourcing Cost Experience: IT Security Figure 68. Outsourcing Service Experience: IT Security Figure 69. Outsourcing Frequency and Level by Organization Size: IT Security Figure 70. Outsourcing Frequency by Sector: IT SecurityNetwork Operations Outsourcing Statistics
Figure 71. Outsourcing Profile: Network Operations Figure 72. Outsourcing Frequency: Network Operations Figure 73. Outsourcing Level: Network Operations Figure 74. Outsourcing Cost Experience: Network Operations Figure 75. Outsourcing Service Experience: Network Operations Figure 76. Outsourcing Frequency and Level by Organization Size: Network Operations Figure 77. Outsourcing Frequency by Sector: Network OperationsSystems Implementation/Integration Outsourcing Statistics
Figure 78. Outsourcing Profile: Systems Implementation/Integration Figure 79. Outsourcing Frequency: System Implementation/Integration Figure 80. Outsourcing Level: System Implementation/Integration Figure 81. Outsourcing Cost Experience: Systems Implementation/Integration Figure 82. Outsourcing Service Experience: Systems Implementation/Integration Figure 83. Outsourcing Frequency and Level by Organization Size: Systems Implementation/Integration Figure 84. Outsourcing Frequency by Sector: Systems Implementation/IntegrationWeb Operations Outsourcing Statistics
Figure 85. Outsourcing Profile: Web Operations Figure 86. Outsourcing Frequency: Web Operations Figure 87. Outsourcing Level: Web Operations Figure 88. Outsourcing Cost Experience: Web Operations Figure 89. Outsourcing Service Experience: Web Operations Figure 90. Outsourcing Frequency and Level by Organization Size: Web Operations Figure 91. Outsourcing Frequency by Sector: Web OperationsAPPENDIX
Survey Methodology
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Akshay Khanna
PARTNER, AVASANT
