Outsourcing levels are growing as more organizations take advantage of the cost flexibility that service providers offer. IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. Finally, we examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. (114 pp., 101 figures.)
IT Outsourcing Statistics 2023
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