This report provides businesses with a view of the banking process transformation services landscape. It begins with a summary of key enterprise and outsourcing trends and identifies the right service providers that companies can engage with to reshape the banking outsourcing services. We continue with a detailed assessment of 23 service providers offering banking process transformation services. Each profile overviews a service provider, its key IPs and assets, a list of representative clients and partnerships, and brief case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
Banks are expanding their outsourcing strategies beyond traditional operations to include functions such as customer onboarding and credit risk evaluation, areas where service providers bring deep domain expertise and scalable digital solutions. There is a growing emphasis on intelligent automation and real-time analytics to streamline back-office workflows and elevate customer engagement. With service providers now embedding AI copilots into banking operations, tasks such as regulatory reporting, sentiment analysis, and exception handling are seeing marked improvements.
The Banking Process Transformation 2025 RadarView™ aids companies in identifying top service providers to transform their banking services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for their banking process transformation.
This RadarView includes a detailed analysis of the following service providers offering banking process transformation services: Accenture, Capgemini, Coforge, Cognizant, Concentrix, Datamatics, DXC, EXL, Firstsource, FIS Global, Genpact, HCLTech, IBM, Infosys, LTIMindtree, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–14)
Service provider profiles (Pages 15–61)
Appendix (Pages 62–65)
Key contacts (Page 66)
Read the Research Byte based on this report. Please refer to Avasant’s Banking Process Transformation 2025 Market Insights™ for detailed insights on demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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