Enterprises in the airline and airport industry are increasingly adopting digital technologies to enhance operational efficiency, reduce costs, and ensure safety. There is a strong focus on improving flight and airport operations through predictive maintenance using digital twins and IoT. At the same time, AR/VR/XR tools are being used for cost-effective and risk-reducing staff training. As digital transformation advances, cybersecurity has also become a priority, with investments in advanced protection measures to safeguard sensitive passenger data. Additionally, airlines are shifting toward a customer-centric, digital-first retailing model driven by AI and analytics to enhance personalization and boost revenue. Sustainability is also a key focus, with AI being leveraged to optimize fuel usage and manage airport energy consumption, supporting green IT initiatives across the industry.
Both demand- and supply-side trends are covered in Avasant’s Airline and Airport Digital Services 2025 Market Insights™ and Airline and Airport Digital Services 2025 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the airline and airport industry, including top trends, analysis, and recommendations. The reports also take a close look at the leaders, innovators, disruptors, and challengers in this market.
We evaluated 34 service providers across three dimensions: practice maturity, investments and innovation, and partner ecosystem. Of the 34 providers, we recognized 20 that brought the most value to the market during the past 12 months.
The reports recognize service providers across four categories:
The figure below from the full report illustrates these categories:
“Airlines and airports are focusing on cost reduction and efficiency while ensuring safety,” said Sahaj Kumar, associate research director at Avasant. “They are investing in IoT for airport operations, AI, and AR/VR/XR for training to boost operational value across the aviation value chain.”
The reports provide several findings, including the following:
“Service providers are delivering tailored solutions to cater to the unique technology demands of enterprises,” said Amar Verma, lead analyst at Avasant. “They are leveraging AI, intelligent automation, and immersive technologies to develop solutions to address enterprises’ technical challenges and meet the ESG demands.”
The RadarView also features detailed profiles of 20 service providers, along with their solutions, offerings, and experience in assisting airline and airport enterprises in their digital transformation journeys.
This Research Byte is a brief overview of Avasant’s Airlines and Airport Digital Services 2025 Market Insights™ and Airlines and Airport Digital Services 2025 RadarView™ (click for pricing).
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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