This report identifies key demand-side trends in the airline and airport industry that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in the industry based on Avasant’s assessment.
Why read this Market Insights?
Enterprises in the airline and airport industry are increasingly adopting digital technologies to enhance operational efficiency, reduce costs, and ensure safety. There is a strong focus on improving flight and airport operations through predictive maintenance using digital twins and IoT. At the same time, AR/VR/XR tools are being used for cost-effective and risk-reducing staff training. As digital transformation advances, cybersecurity has also become a priority, with investments in advanced protection measures to safeguard sensitive passenger data. Additionally, airlines are shifting toward a customer-centric, digital-first retailing model driven by AI and analytics to enhance personalization and boost revenue. Sustainability is also a key focus, with AI being leveraged to optimize fuel usage and manage airport energy consumption, supporting green IT initiatives across the industry.
The Airlines and Airports Digital Services 2025 Market Insights™ aids enterprises in this sector in identifying important market trends and challenges for any digital project they participate in.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, analyst insights from primary and secondary research, and lessons learned from consulting engagements.
Table of contents
About the report (Page 3 )
Executive summary (Pages 4–7)
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- Definition and scope of the airlines and airports industry digital services
- Key drivers and enterprise response
- Avasant recognizes 20 top-tier providers supporting the airline and airport industry in digital transformation
Demand-side trends (Pages 8–13)
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- Increasing demand for efficient flight operations with operational excellence at airports
- Rising need for cost-effective training and risk-reducing approaches to workforce development
- Growing concerns over data breaches and the need for robust cybersecurity to prevent cyberattacks
- Rising demand for seamless airline retailing to drive operational and strategic excellence
- Increasing push for green IT and smart energy management to ensure compliance with environmental standards
Key contacts (Page 14)
Read the Research Byte based on this report. Please refer to Avasant’s Airlines and Airports Digital Services 2025 RadarView™ for detailed insights on the service providers and supply-side trends.