GCC Consulting and Operations
Global Competency Centers (GCC) Consulting
In a fast-evolving global economy, companies are increasingly turning to Global Competency Centers (GCCs) to drive innovation, access specialized talent, and achieve unparalleled operational efficiency. Avasant’s GCC Consulting services provide strategic guidance to help organizations establish, optimize, and scale their GCCs, transforming them into engines of growth and competitive advantage.
Contact us to learn more about our supply chain management consulting services.
GCC Solution Advisory
Strategic insights and data-driven recommendations to define the optimal GCC model aligned with business objectives.
Our GCC Solution Advisory service helps enterprises navigate the complexities of setting up and scaling GCCs. Our expertise spans location strategy, operating model design, governance frameworks, and talent strategy, ensuring that organizations maximize value from their GCC investments.
GCC STRATEGY DEVELOPMENT
LOCATION ASSESSMENT AND SELECTION
PROCESS PORTABILITY ASSESSMENT
BUSINESS CASE/OPERATING MODEL SCENARIO MODELING
Design and Implement (Target State Design)
Ensures agility, cost efficiency, and scalability, enabling enterprises to establish high-performance GCCs that drive innovation and digital transformation.
With GCC Design and Build service, organizations can seamlessly architect their future-ready GCCs. We develop comprehensive Target State Designs that define the center’s scope, functional capabilities, technology stack, and organizational structure.
OPERATING MODEL DESIGN
CENTER SUPPORT FUNCTION DESIGN
TALENT ACQUISITION PLAN
FACILITY & INFRA REQUIREMENT PLAN
PARTNER SELECTION
Operate and Transform (Implementation Support/ Optimization and Ongoing Support)*
Hands-on implementation support, helping organizations operationalize their GCCs with best-in-class governance, process efficiencies, and automation.
Our Operate and Transform service ensures that GCCs achieve sustained excellence by achieving faster operationalization and continuous optimization. We also provide ongoing support to enhance service delivery, improve cost structures, and integrate emerging technologies, ensuring long-term success.
*Service offerings vary based on preferred operating model – Managed Service, Managed Captive, Hybrid Captive (Partner or Client Led)
IMPLEMENTATION SUPPORT
- ENTITY SET UP
- SITE SETUP
- SUPPORT FUNCTION SETUP
- RECRUITMENT AND TRAINING
- EMPLOYER OF RECORDS
- TECHNOLOGY SELECTION & IMPLEMENTATION
- TRANSITION PLANNING & EXECUTION
- CHANGE & COMMUNICATION MANAGEMENT
- GOVERNANCE
OPTIMIZATION/ONGOING MANAGEMENT
- TALENT MANAGEMENT
- SERVICE DELIVERY/PERFORMANCE MANAGEMENT
- BACK OFFICE/ADMINISTRATIVE MANAGEMENT
- QUALITY ASSURANCE
- PROCESS/COST BENCHMARKING
- AUTOMATION AND OPTIMIZATION/ CONTINUOUS IMPROVEMENT
- INNOVATION COE
- MANAGEMENT OVERSIGHT
Transition and Transfer
Enable smooth knowledge transfer, governance realignment, and risk mitigation strategies to ensure business continuity.
Transition and Transfer service facilitate a seamless handover of GCC operations, whether transitioning from a third-party provider, insourcing capabilities, or scaling to an enterprise-owned model. Our structured transition frameworks help enterprises take full control of their GCCs with minimal disruption and maximum efficiency.
KNOWLEDGE & OPERATIONS TRANSFER
- HUMAN RESOURCE / REBADGING
- IT ASSETS
- PHYSICAL ASSETS
OWNERSHIP
- FINANCIAL & CONTRACTUAL
- REGULATORY AND COMPLIANCE
- SECURITY
- INTELLECTUAL PROPERTY
- BRANDING AND EXTERNAL COMMUNICATION
GCC Intelligence
Avasant GCC Intelligence platform is a cutting-edge solution designed to deliver market benchmarks and strategic analytics for Global Competency Centers (also known as GCCs, Shared Service Centers, and Centers of Excellence). Drawing on insights from a carefully curated database of trusted sources, the platform equips business leaders with powerful metrics to track industry trends, assess operational performance, and discover growth opportunities. With this data, organizations can make informed, data-driven decisions, optimize strategic initiatives, and sustain a competitive edge in an ever-evolving market landscape.
Our Insights
Experts & ThoughT Leaders
Akshay Khanna
Managing Partner
Robert Joslin
Partner
Hyun Kye
Partner – GCC Monetization & Front Office Capabilities
Avinash Baliga
Partner GCC Strategy and Consulting
Eddie Ramer
Director Managed Captive Solutions
