Outsourcing of application maintenance is a popular strategy for controlling costs and freeing resources to reinvest in new systems. This study examines the percentage of organizations outsourcing application maintenance (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present the cost experience, which provides insight into the risk IT organizations take in turning to outside service providers. This statistic measures the percentage of organizations that find outsourcing costs more, the same, or less than expected. We also show how these trends differ by organization size and sector and examine the substantial role that offshore outsourcing plays in this market. (11 figs., 17 pp.)
[Research Byte]
Application Maintenance Outsourcing Trends
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