This RadarView provides enterprises with a view into the evolving technology and talent-related trends that are changing the service provider landscape. It begins by identifying the right service providers that enterprises can partner with to address the digital talent gap and drive digital transformation.
It continues with a detailed assessment of 21 leading service providers. Each profile provides an overview of the service provider, its digital talent capabilities, including talent assets and partnerships, and talent acquisition and development initiatives, along with brief client case studies focused on talent enablement. Each profile concludes with analyst insights on the provider’s digital strategy and talent capabilities, talent transformation, and talent investments and innovation.
Why read this RadarView?
Service providers across the globe have experienced a fall in attrition rates in the past 1–2 years. However, they continue to face digital skills shortages. The demand for hard digital skills, such as data science, cloud, and cybersecurity, surges while the skills gap in AI increases due to the rising adoption of technology. This is pushing providers to prioritize digital talent as a strategic imperative through organic and inorganic investments, reinforcing the need to focus on local talent, alternate talent pools, and flexible work models. They also invest in domain-specific talent and use skill adjacencies to enhance reskilling and upskilling efforts.
The Digital Talent Capability 2023–2024 RadarView™ highlights key supply-side trends in the digital talent space and Avasant’s viewpoint on them. It also offers detailed information to assist businesses in identifying the right service provider to partner with for addressing the digital skills gap and accelerating digital transformation.
Featured providers
This RadarView includes an analysis of the following service providers in the digital talent capability space: Accenture, Atos, Birlasoft, Capgemini, Cognizant, DXC, Happiest Minds, HCLTech, IBM, Infosys, ITC Infotech, LTIMindtree, Mphasis, NTT DATA, Persistent Systems, Stefanini, TCS, Tech Mahindra, UST, Wipro, and Zensar.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of digital strategy and talent capabilities, talent transformation, and talent investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
-
- Defining digital talent capability
- Avasant recognizes 21 top-tier providers with robust digital talent capability
- Provider comparison
Supply-side trends (Pages 10–15)
-
- Moderation in overall technology spending and hiring slowdown is leading to lowered attrition for service providers.
- Demand for digital skills persists, reinforcing the need to focus on local talent, alternate talent pools, and flexible work models.
- Providers prioritize digital talent as a strategic imperative through organic and inorganic investments.
- Enterprises leverage service providers in talent enablement and solving the digital skills gap.
Service provider profiles (Pages 16–58)
-
- Detailed service provider profiles providing a 360-degree view of Accenture, Atos, Birlasoft, Capgemini, Cognizant, DXC, Happiest Minds, HCLTech, IBM, Infosys, ITC Infotech, LTIMindtree, Mphasis, NTT DATA, Persistent Systems, Stefanini, TCS, Tech Mahindra, UST, Wipro, and Zensar.
Appendix (Pages 59–62)
-
- Research methodology and coverage
- Interpretation of classification
- RadarView assessment
Key contacts (Page 63)
Read the Research Byte based on this report.
Please refer to Avasant’s Digital Talent Capability 2023–2024 Market Insights™ for demand-side trends.
