Digital Workplace Services 2020 RadarView™

September, 2020


Report Summary

Scope of the Report

The report provides a view into the changing dynamics at workplaces and highlights the importance of digital workplaces in the COVID-19 era. The report also underlines the role of service providers and lays out our view on the road ahead for the next 12 to 18 months.

Avasant evaluated more than 35 service providers using a rigorous methodology against the key dimensions of Practice Maturity, Partnership Ecosystem, and Investments and Innovation. The report recognizes 26 that generated the greatest value over the past 12 months.

Why read this RadarView™ ?

With the future of work changing, the digital workplace has grown in importance. Responding to COVID-19, tens of thousands of companies around the world have adopted work-from-home policies. In the wake of COVID-19, enterprises are now figuring out their digital workplace strategies and how to adapt to a hybrid workplace.

The Digital Workplace Services 2020 RadarViewTM report highlights key trends shaping the digital workplace in the short-term and the long run, lays out our view on the road ahead for enterprises, and highlights the role of services providers in enabling workplace transformation.

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Featured Providers

Accenture, Atos, Capgemini, CGI, Cognizant, DXC, Fujitsu, GAVS Tech, HCL, Hexaware, IBM, Infosys, Insight, ITC Infotech, L&T Infotech, Microland, Mindtree, Mphasis, NTT DATA, Stefanini, TCS, Tech Mahindra, UST Global, Unisys, Wipro, and Zensar.


The industry insights and recommendations are based on Avasant’s ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers’ practice leads, subject matter experts and fellows within Avasant, learnings from consulting engagements, and round the year tracking of this space by Avasant analysts.
Evaluation of service providers is based on primary inputs from providers, focused briefings, their public disclosures, Avasant’s ongoing market interactions, and validations from enterprises (clients). The assessment is carried through a rigorous methodology across key dimensions of Practice Maturity, Partnership Ecosystem, and Investments and Innovation to finally recognize the service providers that brought the most value to the market over the last 12 months.

Click here to access the Research Byte based on this report.