This report helps enterprises identify key service providers to implement and manage digital workplace services. It begins with a summary of key trends shaping the market and Avasant’s viewpoint on the road ahead for digital workplace services over the next 12 to 18 months.
We continue with a detailed assessment of 28 providers offering digital workplace services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
As enterprises offer hybrid working models to afford flexibility to their employees, they are evaluating their digital and physical workplace strategies. These strategies are focused on digital technologies, such as AI/ML, IoT, and automation, and evolving technologies, such as AR/VR, enabling workplace services. The employee experience continues to evolve, with employee well-being and remote collaboration as a new focus, with service providers playing a pivotal role in helping enterprises embrace the digital workplace models of tomorrow and enabling workplace transformation.
The Digital Workplace Services 2022 RadarView™ aids companies in identifying top service providers to assist them in implementing digital workplace services. It also offers an analysis of each service provider’s capabilities in technology and delivery support, thus enabling organizations to identify the right strategic partners for their workplace transformation.
This RadarView includes a detailed analysis of the following digital workplace services providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, CompuCom, Computacenter, DXC, Fujitsu, Happiest Minds, HCL, Infosys, ITC Infotech, Kyndryl, LTI, Microland, Mindtree, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar.
The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partnership ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 5–8)
- Key enterprise digital workplace services trends shaping the market
- Digital workplace adoption: the path forward
- Avasant recognizes 28 top-tier digital workplace services providers
Lay of the land (pages 9-30)
- Hybrid work is becoming the new reality across industries
- Companies are evaluating multiple models to identify the best fit for their businesses
- Hybrid commercial pricing models are continuing to gain traction
- Digital technologies are enabling the pivot toward a digital workplace
- Employee expectations and behaviors are evolving
- Drivers and enterprise implementation are enabling a sustainable workplace
- Distributed workforce requiring tailored security considerations
- Providers are leveraging the larger devices, platforms, and services ecosystem
RadarView overview (Pages 31–36)
- Methodology and coverage
- Interpretation of classification
- RadarView assessment
Service provider profiles (Pages 37–93)
- Detailed service provider profiles providing a 360-degree view for Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, CompuCom, Computacenter, DXC, Fujitsu, Happiest Minds, HCL, Infosys, ITC Infotech, Kyndryl, LTI, Microland, Mindtree, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar.
Key contacts (Page 95)
Read the Research Byte based on this report.