Digital Workplace Services: Crafting the New Workplace

November, 2022

As enterprises increasingly offer hybrid working models, they are evaluating their digital and physical workplace strategies. With a “test-and-learn” approach, enterprises are evaluating hybrid-working models to find the best fit for their businesses. In this scenario, service providers are playing a pivotal role in helping companies embrace the digital workplace models of tomorrow.

These trends, and others, are covered in our Digital Workplace Services 2022 RadarView. The report is a comprehensive study of digital workplace services providers, including top trends, analysis, and recommendations. It takes a close look at the market’s leaders, innovators, disruptors, and challengers.

We evaluated over 40 service providers across three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of the over 40 providers, we recognized 28 that brought the most value to the market during the past 12 months.

The report recognizes service providers in four categories:

    • Leaders: Accenture, Atos, Capgemini, Cognizant, HCL, Infosys, TCS, Unisys, and Wipro
    • Innovators: DXC, Fujitsu, Kyndryl, LTI, Mindtree, NTT Data, Tech Mahindra, and Zensar
    • Disruptors: CGI, Compucom, Computacenter, ITC Infotech, Microland, Orange Business Services, and Stefanini
    • Challengers: Birlasoft, Happiest Minds, Mphasis, and UST

Figure 1 from the full report illustrates these categories:

MoneyShot Digital Workplace Services 1030x687 - Digital Workplace Services: Crafting the New Workplace

“Digital workplace services need to include personalized employee engagement and metrics to enable a flexible work-from-anywhere model of workplace transformation,” said Avasant Fellow Fred Pond. “To facilitate this, most service providers are investing in services focused on employee experience and collaboration.”

The full report provides a number of findings and recommendations, including the following:

    1. Assess digital workplace maturity to create a road map for a hybrid workplace by establishing a baseline to understand the starting point in the journey toward a hybrid workplace.
    2. Implement digital technologies to augment and secure the digital workplace and develop a digital workplace security road map while deploying zero-trust security models.
    3. Deliver a stellar employee experience to enable key business outcomes by developing a system for sharing information and listening to employee needs in the new hybrid working model.
    4. Drive workplace innovation through sustainability and metaverse solutions.

“As hybrid work is becoming the new norm, employee well-being is becoming crucial,” said Aditya Jain, principal analyst at Avasant. “To address this as well as enhance employee productivity and business outcomes, enterprises need to align their workplace strategy to include employee experience and well-being.”

The full report also features detailed RadarView profiles of the 28 service providers, along with their solutions, offerings, and experience for enabling workplace transformation.

This Research Byte is a brief overview of the Digital Workplace Services 2022 RadarView™ (click for pricing).