This RadarView helps enterprises reimagine their business road maps and streamline workflows using intelligent ITOps in their journey toward hyperconvergence. It offers a detailed assessment of 25 intelligent ITOps services providers. Each profile gives an overview of the service provider, its products and modules, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
Over the past year, growing enterprise focus on unified IT observability, poly-cloud management, and workplace automation has driven increased demand for embedded site reliability engineering, generative AI digital assistants, FinOps-enabled cloud monitoring, and advanced workforce analytics. Consequently, service providers are enhancing their ITOps capabilities with centralized AIOps platforms and dedicated generative AI initiatives.
The Intelligent ITOps Services 2023–2024 RadarView™ highlights key supply-side trends in the intelligent ITOps space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in implementing intelligent ITOps solutions. It also offers an analysis of each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for intelligent ITOps.
Featured providers
This RadarView includes a detailed analysis of the following intelligent ITOps service providers: Accenture, Atos, Capgemini, CGI, Cognizant, DXC, GS Lab|Gavs, Happiest Minds, HCLTech, Hexaware, Infosys, Kyndryl, LTIMindtree, Microland, Movate, Mphasis, NTT DATA, Persistent Systems, Softtek, TCS, Tech Mahindra, UST, Virtusa, Wipro, and Zensar.
Methodology
Our evaluation is based on primary input from the service providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Defining intelligent ITOps services
- Avasant recognizes 25 top-tier providers supporting the enterprise adoption of intelligent ITOps
- Provider comparison
Supply-side trends (Pages 10–13)
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- Providers are investing in IT training initiatives and strengthening their existing ITOps portfolio with a key focus on AI
- Service providers are heavily investing in generative AI to meet the enterprise demand in this area
- Generative AI is becoming the biggest impact lever in managed services, especially developer productivity and IT service desk
Service provider profiles (Pages 14–64)
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- Detailed profiles providing a 360-degree view of the following service providers: Accenture, Atos, Capgemini, CGI, Cognizant, DXC, GS Labs| Gavs, HCLTech, Hexaware, Infosys, Kyndryl, LTIMindtree, Microland, Movate, Mphasis, NTT DATA, Persistent Systems, Softtek, TCS, Tech Mahindra, UST, Virtusa, Wipro, and Zensar
Appendix: About RadarView (Pages 65–68)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 69)
Read the Research Byte based on this report.
Please refer to Avasant’s Intelligent ITOps Services 2023–2024 Market Insights™ for detailed insights on the enterprises and demand-side trends.
