The rising complexity of the hybrid IT landscape has increased enterprise demand for centralized IT infrastructure visibility, predictive event management, and multicloud governance. However, existing SaaS-based ITOps offerings too often only address specific IT operational issues such as network monitoring and service desk. This has resulted in increased business adoption of integrated ITOps platforms, using a best-of-breed approach for faster deployment, unified monitoring, and reduced platform costs.
These emerging trends are covered in Intelligent ITOps Services 2022–2023 RadarView™. The report is a comprehensive study of intelligent ITOps services. It includes the current landscape and provides enterprise recommendations. It takes a close look at the leaders, innovators, disruptors, and challengers in this market.
Avasant evaluated 40 providers using three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of these, we recognized 24 as having brought the most value to the market during the past 12 months.
The report recognizes service providers in four categories:
Figure 1 from the full report illustrates these categories:
“Enterprises are scaling IT transformation by automating more complex tasks,” said Chandrika Dutt, research leader at Avasant. “They are transitioning to self-healing IT environments that automate most L2 and L3 activities, including infrastructure monitoring and provisioning as well as application development and maintenance.”
The full report provides a number of findings and recommendations, including the following:
“With workers moving freely between remote locations and centralized offices, managing the digital workplace has become much more difficult,” said Anupam Govil, Avasant Partner and digital practice lead. “The only way forward is to leverage intelligent IT tools to monitor employee experience and keep them productive.”
The full report also features detailed profiles of 24 service providers, along with their solutions, offerings, and experience in assisting enterprises in their ITOps journeys.
This Research Byte is a brief overview of the Intelligent ITOps Services 2022–2023 RadarView™ (click for pricing).
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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