IT Management Best Practices 2011/2012

August, 2011


As IT management matures as an organizational function, certain policies and disciplines show up again and again in the best-run IT organizations. In this study, we examine the maturity levels and growth rates of 15 selected IT management practices: IT steering committees; IT change control boards; disaster recovery testing; IT security policy compliance audits; IT strategic planning; user satisfaction surveys; project management office;  IT spending benchmarking; IT performance metrics; project portfolio management; IT asset management systems; post-implementation audits; IT Infrastructure Library (ITIL); IT balanced scorecard; and open source contributions. (29 pp., 19 figs.)
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